Trust is an important part of our lives, including at work. We need to be able to depend on each other to be successful. Recently, I reviewed a course on Lynda.com, Building Trust, by Brenda Bailey-Hughes of Indiana University, to check out new material, and I wasn’t disappointed. The presenter suggested an exercise, which I pass along to you here; write an action plan to build trust.
In the case of job hunting, the plan is to establish the beginnings of trust during the interview. We can do this by being prepared to present business cases that support our qualifications and professional experience.
Of course, it goes without saying, but I will, to:
- Be honest on our resumes.
- Demonstrate honesty during the interview, especially when it comes to weaknesses and responsibility for failures that show how you’ve grown and learned from the experience.
- Present a demeanor that shows you are dependable – despite what you see on the tube, shenanigans are not the order of the day.
Back to the script. It should be tailored to the job requirements. If the posting indicates the applicant needs to be ‘quick on their feet’ or ‘tech savvy’, this indicates the need for urgency and ability to make decisions as well as to work with technological tools. It does not necessarily indicate you need to be an IT guru or leader.
A good business case example for the script if you were in manufacturing (this is also a good answer to the question, what did you do at ABC company?): I was accountable for quality control on the first assembly line, ensuring defects were caught before they arrived at final assembly. I was required to safely operate the MAG54 punch and post unit by ACME company. I had X number of defects pass through my line in five years, and I received a Quality Award for my performance.
This may be an idea for a sales job: Follow-up customer service was my primary responsibility with ABC company, and I was required to ensure all customer complaints were resolved before final billing. ABC trusted me to make decisions to resolve issues quickly. I had to work with the IT department on a daily basis at times to keep on top of installations and updates and explain these to the customer.
The idea is to be specific to their requirements. As you move through each new script, customized for each job interview, you will find just how qualified you are for the job, gaining confidence in yourself and the ability to sell yourself at any interview.